WHEN WILL YOU SHIP MY ITEMS?

- All items are subject to a handling period before they are dispatched.

- All our bracelets and lockets are made on demand (meaning we make them as our orders come in)

- Our bracelets and lockets are made in one of our overseas factories

- We will notify you by email when your items have been shipped.

HOW DOES THE FREE SHIPPING WORK?

Free shipping is on select items only. FREE Promotional items do not qualify for free shipping

WHEN WILL I RECEIVE MY ITEM(S)?

For all Free or Standard Shipping orders please allow up to 3 - 6 weeks
delivery time.

For all Standard Shipping + Insurance customers should expect to receive their
item(s) 7-14 business days.

For all Priority Expedited Shipping orders customers should expect to receive their
item(s) in 3 - 5 business days.

WHERE ARE MY ITEMS COMING FROM?

Although our main offices are located in North America, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.

WHY DON'T I SEE MY TRACKING INFO?

It's not uncommon for NO tracking information to show until your package has been scanned in by the US carriers. It might remain "blank" for up to a week after you receive your tracking link.

HOW ARE EXPEDITED SHIPPING HANDLED?

These items are shipped in 1-3 days excluding weekends. They are sent tracked and expedited quickly to arrive in the time frame stated on the order checkout.